YORKSHIRE WATER have claimed that they are once again “fully odour controlling operations” at the Saltend Waste Water Treatment Works. However, at almost precisely the same that the press release was received by the Hedon Blog yesterday, we were simultaneously still receiving reports of foul odours from the site.
The press release from Yorkshire Water’s Communication Manager, Dafydd Williams, refers to the official complaints received by the company which they say have dropped significantly over last weekend with only two being recorded, they “dropped to just two complaints over the weekend and in both cases they were complaints of odours as people drive-by the gates of the site.”
What is obvious, is that people are still not formally reporting complaints to Yorkshire Water on their Customer Helpline on 0845 1 24 24 24 and/or East Riding Council on 01482 396301.
Whilst people may feel cynical about reporting to Yorkshire Water and the Council, it’s important that they continue to do so. The lack of formal recorded complaints is evidence that things are improving!
Whilst urging people to formally report complaints, perhaps the onus is now on Yorkshire Water to be more pro-active and seek out the real volume of complaints on social media services such as Facebook and Twitter?
We would draw residents attention to the Yorkshire Water Group Facebook page and @YorkshireWater on Twitter using the hashtag #YWsmell – please ring to complain on the official telephone numbers, but let’s make sure that Yorkshire Water’s social media channels are alerted as well!
The official update from Yorkshire Water:
“I would like to update you on activities at our Hull Waste Water Treatment Works in connection with odours.
Following the fire in June in which one of our odour control units was damaged beyond repair, we have now reached the position where we are once again fully odour controlling operations at the site. We have installed two temporary odour control units to cover the role performed by the fire-damaged unit. The second temporary unit was fully operational by Thursday of last week. There was a short time-lag in complaints received whilst everything worked its way through the system but over the weekend complaints dropped significantly. Between Friday 12th July and last Friday (19th) we received 31 complaints about odour. This dropped to just two complaints over the weekend and in both cases they were complaints of odours as people drive-by the gates of the site.
We remain fully committed to doing everything we can to manage odours on our site including ferric dosing and using deodorising sprays. Our site team are working hard to ensure the odour problem continues to reduce and we plan to keep you updated on a weekly basis.”
Stakeholder Engagement & PR14 Communications Manager