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Home » Residents asked for views on 101 and 999 services

Residents asked for views on 101 and 999 services

Residents asked for their views aout contacting police services. Take a few minutes, tell the PCC about experiences of using 101 and 999 services.

Photo of Humberside PCC Jonathan Evison
Humberside PCC Jonathan Evison

RESIDENTS OF THE HUMBERSIDE POLICE area are being asked to take a few minutes to tell the Police and Crime Commissioner about their experiences of the 101 and 999 services, as well as preferences for future modes of contact.

Participants are being asked a series of questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

The national survey, run by the Association of Police and Crime Commissioners, will help inform police forces, the Home Office and local commissioners on any challenges around reporting to the police and assist in forming plans for the future.

Police and Crime Commissioner Jonathan Evison said:

“Reporting to Humberside Police on 101 and 999 has seen major improvements to the service in recent years but still remains a challenging area of business for the force. The needs of people making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like.

“In addition, new technology presents significant opportunities to speed up responses and open lines of communication with people who might not be comfortable using traditional methods. As the voice of the public in policing, I am very keen to better understand your views on these issues and I am urging as many people as possible to respond to the survey.”

The survey can be completed by clicking: Crime Reporting – National Public Contact Survey

The Police Contact Survey, which is estimated to take about 5-10 minutes to complete, runs until midnight on Sunday, 26 June 2022.


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